PRIVACY POLICY

Last updated June 05, 2024

This Privacy Notice for ABDRABBOH'S WINNERS CIRCLE, INC. ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://winnerscircleinc.com, or any website of ours that links to this Privacy Notice
Use our services, including client portals, CRM integrations, or messaging platforms associated with reputation management, marketing, and sales
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

What personal information do we process? We collect contact and usage information depending on how you interact with our Services.
Do we process any sensitive personal information? Yes, such as customer lists and uploads, with your consent or as permitted by law.
Do we collect data from third parties? Yes, including marketing platforms and data providers.
How do we use your information? To deliver services, enhance functionality, ensure security, and meet legal requirements.
Who do we share it with? Authorized vendors and third-party service providers.
How do we protect your data? Through administrative, organizational, and technical safeguards.
What are your rights? Depending on your location, you may have the right to access, correct, or delete your data.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products or services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Mailing addresses
Debit/credit card numbers
Billing addresses
Contact or authentication data
Contact preferences

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, enhance security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information depending on how you interact with our Services and for the following purposes:

To facilitate account creation and authentication. We use your data so you can create and maintain an account with us.
To respond to inquiries and offer support. We use the information you provide to help resolve issues and provide customer support.
To send administrative communications. This includes notifications about products, services, policies, and changes to terms.
To enable user-to-user communications. If applicable, we may enable communication features between users.
To request feedback. We may ask you to provide feedback on your experience with our Services.
To send marketing and promotional communications. Based on your preferences, we may send promotional messages via email, text, or other channels. You can opt out anytime.
To deliver targeted advertising. We may use your data to serve ads relevant to your interests and location.
To post testimonials. With your consent, we may publicly display reviews or testimonials you submit.
To protect our Services. We may monitor for and prevent fraud, abuse, and security threats.
To improve our offerings. We analyze usage trends to enhance the quality and functionality of our Services.
To identify usage patterns. This helps us understand how users interact with the platform and what improvements to make.
To assess marketing effectiveness. We use this data to measure how well our advertising and outreach campaigns perform.
To comply with legal obligations. We may use your data to meet regulatory requirements and respond to legal requests.
To request reviews from your customers. On your behalf, we may send SMS, email, or other communications to your customers to generate feedback and reviews.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law—such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in Canada:

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time by contacting us at [email protected].

In some cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interest of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions under certain conditions
If it is in a witness statement and necessary to assess, process, or settle an insurance claim
To identify injured, ill, or deceased persons and communicate with next of kin
If we believe an individual is a victim of financial abuse
If collecting with consent would compromise the accuracy or availability of the information and it is reasonable for investigation purposes
If disclosure is required to comply with legal obligations like subpoenas or court orders
If the information was produced in the course of employment or business and consistent with its purpose
If the information is publicly available and specified by regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.

We have contracts in place with our third parties designed to safeguard your personal information. They are not allowed to use your personal information for their own purposes or share it with other organizations. They must protect the data and retain it only as instructed by us.

The categories of third parties we may share personal information with include:

Ad Networks
Cloud Computing Services
Data Analytics Services
Data Storage Service Providers
Payment Processors
Performance Monitoring Tools
Product Engineering & Design Tools
Retargeting Platforms
Testing Tools
User Account Registration & Authentication Services
Website Hosting Service Providers

Other sharing scenarios may include:

Business Transfers: In connection with mergers, acquisitions, or asset sales.
Google Maps APIs: For geolocation features. Learn more
Business Partners: For co-branded offers or joint ventures.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These technologies help us:

Maintain the security of our Services
Prevent crashes and fix bugs
Save your preferences
Support core site functionality

We also allow third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes. These technologies may include:

Managing and displaying advertisements
Tailoring ads to your interests
Sending cart reminders, depending on your preferences

If the use of these technologies is considered a "sale" or "sharing" under certain U.S. privacy laws (like CCPA/CPRA), you can opt out by submitting a request as described in the "Do United States Residents Have Specific Privacy Rights?" section.

Google Analytics

We may share your information with Google Analytics to understand how users interact with our Services. This includes features like:

Remarketing with Google Analytics
Demographics and Interests Reporting

You can opt out of Google Analytics tracking via:

For more details on Google’s data practices, visit their Privacy & Terms page.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: Yes, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer tools and features that use artificial intelligence (AI) and machine learning technologies ("AI Products"). These tools are designed to improve your experience and streamline business operations.

Use of AI Technologies

We provide these AI features through third-party service providers ("AI Service Providers"), including providers like OpenAI. Your inputs, outputs, and relevant personal information may be shared with and processed by these providers to enable AI functionality as described in our Privacy Policy.

You must not use our AI Products in a way that violates the terms or policies of any associated AI Service Provider.

Our AI Products

Our AI-powered tools support features like:

Automated responses to reviews
Content suggestions for marketing
Workflow optimizations through CRM integrations

How We Process Your Data Using AI

Any personal information processed by our AI tools is handled securely in accordance with our agreements with third parties and our broader privacy practices. This helps protect your data throughout the AI interaction process.

How to Opt Out

You have full control over your AI experience. To opt out of AI-based responses:

Log into your account
Navigate to the reviews section
Turn off the AI response feature

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

We will only retain your personal information for as long as it is necessary to fulfill the purposes set out in this Privacy Notice, including for the purposes of satisfying any legal, accounting, or reporting requirements.

No purpose in this policy will require us to keep your personal information longer than the period during which you have an account with us.

When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for example, if it’s stored in backup archives), we will securely store and isolate your information until it can be deleted.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These safeguards include encryption, access controls, secure data storage, and regular monitoring.

However, despite our efforts to secure your information, no electronic transmission over the Internet or information storage system can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to the minor's use of the Services.

If we learn that personal information from users under the age of 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from a child under age 18, please contact us at [email protected].

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state or country of residence, you may have rights that provide you with greater access to and control over your personal information.

In some regions (like California and Canada): you may have the right to:

Request access to your personal information
Request correction or deletion of your personal information
Object to or restrict the processing of your personal information
Request data portability
Not be subject to automated decision-making

If we rely on your consent to process your personal information, you have the right to withdraw it at any time. You can do so by contacting us at [email protected].

Opting out of marketing communications: You can unsubscribe from our marketing and promotional emails by clicking the unsubscribe link in our emails, replying "STOP" to SMS, or contacting us directly. You may still receive essential communications (e.g., order confirmations or account notices).

No mobile information will be shared with third parties or affiliates for marketing purposes. Information may be shared with subcontractors in support services like customer support but never for promotional use. Text messaging originator opt-in data and consent will not be shared with any third parties.

Account Information

If you would like to review or update your account information, or terminate your account, you can:

Log into your account and update your settings

Upon request, we will deactivate or delete your account and related data, except where retention is required for legal or business purposes.

Cookies and Similar Technologies

Most web browsers accept cookies by default. You can modify your settings to decline or remove cookies. This may affect some features or functionality of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Note for California residents: Because there is currently no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes. If you reside in California or another U.S. state with privacy laws, you may have rights regarding your personal information.

These rights may include:

The right to know what personal information we collect, use, disclose, and sell or share
The right to access and receive a copy of your personal information
The right to request correction of inaccurate personal data
The right to request deletion of your personal data
The right to opt out of the sale or sharing of your personal data
The right to limit the use or disclosure of sensitive personal information
The right not to be discriminated against for exercising your privacy rights

Categories of Personal Information Collected

We have collected the following categories of personal information in the past 12 months:

Identifiers: Name, contact details, IP address
Personal records: Billing and customer records
Protected classification characteristics: (e.g., age, gender), if applicable
Commercial information: Transaction and purchase history
Internet or network activity: Interactions with our websites
Geolocation data: Based on IP or device location
Professional or employment information: Job title and work-related data (for business clients)
Sensitive information: Account login credentials, payment info

Use and Sharing of Personal Information

We use personal information for the purposes outlined in our Privacy Policy. We do not sell personal information. However, under California law, some of our data sharing practices (such as targeted advertising) may be considered a “sale” or “sharing.”

We disclose personal data to trusted service providers as necessary to operate our business and deliver services. For more on this, see the section “When and With Whom Do We Share Your Personal Information?”.

How to Exercise Your Rights

You may submit requests to access, correct, delete, or limit use of your personal data by contacting us at:

Email: [email protected]
Mail: ABDRABBOH'S WINNERS CIRCLE, INC., 1620 FORD AVE, WYANDOTTE MI 48192

If you use an authorized agent to submit a request, we may require proof of their authorization.

Verification

To protect your privacy, we will verify your identity before fulfilling a request. We will match the information you provide with what we have on file. If we can't verify you, we may deny the request or request more info.

Appeals

If we decline to fulfill your request, you may appeal by contacting us at [email protected]. If your appeal is denied, you may submit a complaint to your state Attorney General.

California “Shine The Light” Law

California Civil Code §1798.83 permits users who are California residents to request information regarding disclosures of their personal information to third parties for direct marketing. To make such a request, please contact us in writing using the contact details provided above.

13. DATA USAGE & SHARING

Mobile Opt-In Data Collection

When you or your customers provide a mobile number and opt in to receive text (SMS) communications from us through our Services, we collect and store that mobile opt-in data for the sole purpose of sending relevant messages (such as review requests, notifications, or reminders) on your behalf.

No Third-Party Sharing or Selling

We do not sell, rent, or share any mobile opt-in data with third parties for their marketing or commercial use.

The only instances in which we may share mobile numbers or other personal information are with trusted sub-processors and service providers—such as telecommunications carriers and SMS delivery platforms—under strict contractual obligations. These contracts protect and limit usage of the data.

Limited Use

We process mobile opt-in data solely to provide and improve our services to you, in compliance with applicable laws such as the Telephone Consumer Protection Act (TCPA). We will not disclose, distribute, or use mobile opt-in data for any other purpose unless legally required or with your explicit authorization.

Opt-Out

End users can opt out of receiving text messages at any time. When we receive an opt-out request (e.g., a reply with “STOP”), we immediately suppress that number from further communication—except for any legally required confirmations or administrative notices.

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this Privacy Policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this document. If we make material changes, we may notify you by either prominently posting a notice of such changes or directly sending you a notification.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Policy, you may contact us by email or mail:

Email: [email protected]
Mail: ABDRABBOH'S WINNERS CIRCLE, INC.
1620 FORD AVE
WYANDOTTE, MI 48192

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the laws in your state or country, you may have the right to request access to the personal information we collect from you, request changes to that information, or delete it.

To request to review, update, or delete your personal information, please contact us at [email protected].